PRIVACY STATEMENT


PRIVACY POLICY – LEISURE LOYALTY

General

Leisure Loyalty, (referred to in this document collectively as we, our, or us) recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. This policy sets out how we, as members of the Leisure Loyalty, collect, use, disclose and otherwise manage personal information about you.   

Types of Information Collected
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with services you are seeking.   

The kinds of information we typically collect include name, address, age, contact details (land line phone, mobile phone, fax, email), bank account details, as well as electronic information from your use of our website (see further below). We endeavour at all times to collect personal information in a fair and lawful manner.

Method of Collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information about you from our third party service providers who assist us in operating our business.

Purpose of Collection
The personal information that we collect and hold about you depends on your interaction with us.  Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and for the purposes of:

  • Communicating with you, either verbally, electronically or by post; providing products, services or credit to you or someone else you know; monitoring, auditing and evaluating our products and services; providing you with marketing information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
  • Facilitating our internal business operations (including accounting, administration, and security); for billing and debt recovery functions; involving you in market research, gauging your satisfaction and seeking feedback regarding our relationship with you;
  • Developing, improving and marketing our products and services;  complying with any legal or regulatory requirements; and dealing with any complaints or enquiries.  


Failure to Provide Information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or products you, or they, are seeking.

Our Website
If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.  To allow our web server (computer) to identify and interact more effectively with your computer, we may use “cookies”.  Cookies are small packets of information.  

When you use our website we send you a cookie with a unique identification number.  Cookies do not identify you personally, but they may link back to a database record about you.  We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.  You can accept or reject all cookies as you choose

Our website may contain links to other sites.    We are not responsible for the privacy practices or the content of linked web sites and linked websites are not subject to our privacy policies and procedures.  We encourage you to read the privacy policies of any linked sites before disclosing your personal information.

Use and Disclosure
Generally, we only use or disclosure personal information about you for the purposes for which it was collected (as set out above).  We may disclose personal information about you to:

  • Our related entities to facilitate our and their internal business processes; third party service providers, who assist us in operating our business (including credit reporting bodies (if relevant), professional advisors, mail houses, auditors, marketing bodies, customer service providers, data analysis providers, credit processing and debt recovery providers) and these service providers may not be required to comply with our privacy policy.
  • However, we take reasonable steps to ensure that third party providers adhere to our privacy policy; and our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services, products and various promotions.


In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).  We will not sell or rent the personal information collected from you or about you to any third party.

Cross‐Border Disclosures
In providing our services to you it may be necessary for us to disclose personal information to relevant overseas third party service providers, who may be based in or use infrastructure in the United States and Australia.

Direct Marketing
We may also send you direct marketing material. If it is not practicable to obtain your consent we will provide you with an option to not receive direct marketing material in each of our direct marketing campaigns/emails.   You can opt out of receiving such information from us, by following the unsubscribe instructions located in the e‐mails we may send you, or you may contact us via email: info@leisureloyalty.com.  

Security
We store your personal information in different ways, including in paper and in electronic form. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, unauthorised access, modification, or disclosure, including electronic and physical security measures. For example, we store personal information on computer systems with limited access, which are located in controlled and secure facilities.  We also offer SSL encryption, the industry standard security measures for transactions made over the Internet.

Access and Correction  
We will endeavour to keep your personal information accurate and up to date. You can assist us by advising us of any change to your details.  If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.   

Complaints and Feedback
If you wish to make a complaint about a privacy code that applies to us, please contact us as set out below and we will take all reasonable steps to investigate the complaint and respond to you. 

If you have any queries or concerns about our privacy policy, or the way we handle your personal information, please contact us at:

Leisure Loyalty
3100 West Way Road
Chandler
Arizona USA 85226
Email:  info@leisureloyalty.com